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Privacy Policy

EFFECTIVE DATE: 01-OCT-25
At Showbase, we are committed to protecting your privacy and handling your personal data responsibly. This policy explains what information we collect, how we use it, and your rights under UK data protection law (UK GDPR and Data Protection Act 2018).

1. Information We Collect

When you use our website or contact us, we may collect:

  • Contact details (name, email address, phone number)

  • Event details (type of event, dates, number of guests, requirements)

  • Technical information (IP address, browser type, cookies – see Section 6)

2. How We Use Your Information

We use your information to:

  • Respond to your enquiries and provide event services

  • Manage bookings and communicate with you about your event

  • Improve our website and customer experience

  • Comply with legal and regulatory obligations

We will never sell or rent your data to third parties.

3. Legal Basis for Processing

We process your personal data only when:

  • It is necessary to perform a contract or take steps before entering into a contract (e.g. responding to an enquiry)

  • We have your consent (e.g. marketing emails, if you opt in)

  • It is required to comply with legal obligations

4. Sharing Your Information

We may share your information with trusted third parties, such as:

  • Service providers directly involved in delivering your event (with your consent)

  • IT and website hosting providers who support our systems

  • Regulators or authorities if required by law

All third parties are required to keep your information secure.

5. Data Retention

We keep your personal data only as long as necessary:

  • Enquiry/booking records: up to 6 years (for tax/legal purposes)

  • Marketing data: until you unsubscribe or withdraw consent

6. Cookies & Website Use

Our website may use cookies to improve functionality and measure site performance. You can disable cookies in your browser settings.

7. Your Rights

You have the right to:

  • Access the personal data we hold about you

  • Request correction or deletion of your data

  • Withdraw consent at any time (for marketing)

  • Object to or restrict processing in certain cases

  • Lodge a complaint with the Information Commissioner’s Office (ICO) if you are unhappy with how we handle your data

8. Contact Us

If you have any questions about this policy or your personal data, please contact:

Showbase
Email: [email protected]
Website: https://www.showbase.co.uk

© 2024 Showbase Ltd • Reg: GB 15403526